Shipping Policy

Tones Fashion (“we,” “our,” or “us”) operates the website (https://www.thrillsfashion.com) (“Website”). By placing an order through our Website, you agree to the terms outlined below. These terms ensure transparency and mutual understanding between both parties regarding our shipping processes.

1. General

We strive to maintain accurate stock counts, but occasional discrepancies may occur. If an item is unavailable after purchase, we will notify you and provide the option to either wait for restocking or receive a refund for the unavailable item.

2. Shipping Costs

  • A flat shipping charge of Rs. 99/- applies to orders below Rs. 1,498/-.
  • Shipping is free for orders of Rs. 1,498/- or above.
  • Final shipping charges, if applicable, will be displayed at checkout before payment.

3. Returns & Exchanges

3.1 Returns Due to Change of Mind

We accept returns if the request is made within 3 days of receiving the product. Items must be returned unused, in original packaging, and in resellable condition.

  • Return shipping is free, but customers must assist with the return process.
  • Refunds will be issued as store credit or a coupon code for future purchases.
  • Shipping charges paid at checkout are non-refundable.

4. Delivery Terms

4.1 Domestic Shipping

  • Orders are typically delivered within 2-10 business days under normal conditions.
  • Delivery times may extend during pre-sale, festive, or clearance sale events.

4.2 International Shipping

  • Orders shipped internationally generally take 4-22 business days, depending on the courier service.
  • Estimated delivery times will be displayed at checkout.

4.3 Order Dispatch

  • Orders are processed and dispatched within 2 business days of payment confirmation.
  • Our warehouse operates Monday to Friday, excluding national holidays.

4.4 Address Changes

  • Delivery address changes can be made before the order is dispatched. Contact our support team promptly.

4.5 P.O. Box & Military Address Shipping

  • We ship to P.O. box addresses using postal services only. Courier services are unavailable for P.O. boxes.
  • We ship to military addresses using USPS but do not offer courier shipping for these locations.

4.6 Items Out of Stock

  • If an item in your order is out of stock, we will cancel and refund that item while dispatching the rest of the order.

4.7 Delivery Delays

  • If your order is delayed beyond the estimated timeframe, please contact us for assistance and investigation.

5. Order Tracking

  • Once dispatched, you will receive a tracking link to monitor your shipment’s progress.

6. Damaged Parcels

  • If you receive a damaged parcel, refuse the delivery and contact us immediately.
  • If the parcel is delivered while you were absent and found to be damaged, notify us promptly for next steps.

7. Duties & Taxes

7.1 Sales Tax

  • Applicable sales tax is included in the displayed product price.

7.2 Import Duties & Taxes

  • For international orders, import duties and taxes are prepaid, ensuring no additional fees upon delivery.

8. Cancellations

  • Orders can be canceled before dispatch. Once shipped, cancellations will not be accepted.

9. Insurance & Lost Shipments

All shipments are insured for loss and damage up to the courier’s stated value.

9.1 Damaged Parcels in Transit

  • We will process a refund or replacement once the courier completes their investigation.

9.2 Lost Parcels

  • If a package is lost, we will initiate a refund or replacement after confirmation from the courier.

10. Customer Support

For any inquiries, reach out to our customer service team at support.us@thrillsfashion.com.

We appreciate your trust in Thrills Fashion and look forward to serving you!